Emotional Impact

15 Questions That Can Dramatically Improve Any Relationship at Work

By |2019-11-20T08:24:02-05:00November 20th, 2019|Business|

We all feel challenged at one time or another by colleagues, managers, clients, or customers. When we don't take into account differences in expectations, communication styles, and priorities, we can set our relationships up to be plagued by hurt feelings and chronic frustration. In her book, Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate

The Simple Mistake You’re Making in Delivering Feedback That You Can Fix Today

By |2019-11-13T09:58:57-05:00November 11th, 2019|Business|

Nobody likes giving negative feedback or delivering potentially disappointing news to a direct report. And while many individual contributors know that they actually need negative feedback to get better at their jobs, they typically don't relish the idea of finding out that they're falling short of expectations. Nevertheless, negative feedback-- when delivered carefully and thoughtfully-- can help individuals and teams course correct,

The 1 Thing You Must Do When Stress at Work Takes Its Toll

By |2019-11-13T09:51:33-05:00October 20th, 2019|Business|

"I can't believe I'm feeling anxious for my team meeting, and for no good reason!" "My heart is pounding thinking about this sales call. When will I get a grip?" "I always freak out during presentations. I'm such a wimp!" Do any of these sound familiar? If you struggle with anxiety at work, chances are, you're

The Best Public Speakers Do This 1 Thing Regularly (and You Should Too)

By |2019-11-13T09:43:54-05:00October 13th, 2019|Speaking|

For many people, making presentations is fraught with a fear of being judged (which, let's face it, you are), concerns about being caught unprepared, and the risk of ruining your reputation. As British judge Sir George Jessel once remarked, "The human brain starts working the moment you are born and never stops...until you stand up to

Why ‘Emotional Impact’ Should Be One of Your Team’s Most Important Metrics

By |2019-11-13T09:37:32-05:00October 1st, 2019|Business|

For many leaders and teams, Key Performance Indicators (KPIs) are a core indicator of success. KPIs serve as the foundation for performance evaluations, compensation, promotions, and can even point to the health (or lack thereof) of the company overall. At their best, KPIs can facilitate clear, relevant, timely communication for you and your teams about what outcomes matter most,