Deborah Grayson Riegel

15 Questions That Can Dramatically Improve Any Relationship at Work

By |2019-11-20T08:24:02-05:00November 20th, 2019|Business|

We all feel challenged at one time or another by colleagues, managers, clients, or customers. When we don't take into account differences in expectations, communication styles, and priorities, we can set our relationships up to be plagued by hurt feelings and chronic frustration. In her book, Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate

The Simple Mistake You’re Making in Delivering Feedback That You Can Fix Today

By |2019-11-13T09:58:57-05:00November 11th, 2019|Business|

Nobody likes giving negative feedback or delivering potentially disappointing news to a direct report. And while many individual contributors know that they actually need negative feedback to get better at their jobs, they typically don't relish the idea of finding out that they're falling short of expectations. Nevertheless, negative feedback-- when delivered carefully and thoughtfully-- can help individuals and teams course correct,

The 1 Thing You Must Do When Stress at Work Takes Its Toll

By |2019-11-13T09:51:33-05:00October 20th, 2019|Business|

"I can't believe I'm feeling anxious for my team meeting, and for no good reason!" "My heart is pounding thinking about this sales call. When will I get a grip?" "I always freak out during presentations. I'm such a wimp!" Do any of these sound familiar? If you struggle with anxiety at work, chances are, you're

The Best Public Speakers Do This 1 Thing Regularly (and You Should Too)

By |2019-11-13T09:43:54-05:00October 13th, 2019|Speaking|

For many people, making presentations is fraught with a fear of being judged (which, let's face it, you are), concerns about being caught unprepared, and the risk of ruining your reputation. As British judge Sir George Jessel once remarked, "The human brain starts working the moment you are born and never stops...until you stand up to

Why ‘Emotional Impact’ Should Be One of Your Team’s Most Important Metrics

By |2019-11-13T09:37:32-05:00October 1st, 2019|Business|

For many leaders and teams, Key Performance Indicators (KPIs) are a core indicator of success. KPIs serve as the foundation for performance evaluations, compensation, promotions, and can even point to the health (or lack thereof) of the company overall. At their best, KPIs can facilitate clear, relevant, timely communication for you and your teams about what outcomes matter most,

3 Ways Leaders Can Help Middle Managers Get Better at Feedback

By |2019-11-13T09:31:04-05:00September 15th, 2019|Business|

Giving and receiving developmental feedback from anyone is challenging. And for middle managers, this can be especially tricky. Why? First of all, many middle managers wrestle with the transition from peer to supervisor. They worry that their former colleagues may not see them as having earned their new authority, or that these colleagues resent them for having been promoted (especially

3 Questions That Will Quickly Uncover Your Employees’ Motivation

By |2019-11-13T09:26:13-05:00September 1st, 2019|Business|

Every time I teach workshops for managers, I hear one question over and over: "How can I motivate my employees?" It's an important question. Motivated employees are more likely to think creatively, go above and beyond, hold themselves and others accountable for results, work autonomously, want to learn and grow, feel personally connected to the company, and ultimately

How to Bring Up the Elephant in the Room Without Losing Your Courage (or Your Job)

By |2019-10-26T12:31:45-04:00June 3rd, 2019|Business|

Being brave can truly pay off. A typical work day for most of us is filled with conversations. Managers and direct reports discuss what work needs to be accomplished, by when, and what success should look like. Colleagues talk about the impact that recent changes are having on their roles and their teams. Leaders articulate their vision for the company's future,

30 Workplace Situations That Lead to Conflict (and What to Do About Them)

By |2019-10-26T12:33:38-04:00May 20th, 2019|Business|

Having conflict at work is inevitable. With all of us managing so many competing priorities, negotiating limited resources, and aiming to be both tactical and strategic, it's amazing that any work gets done at all. And despite the fact that so many situational, organizational, and systemic issues in our companies contribute to our stress, we tend to point to other people