Manage your emotions at work so they don’t manage you.
Work is hard — which is why it’s called “work.” Every day, we face challenges that range from solving difficult technical problems and making hard choices between competing priorities, to deciding what to delegate and generating new solutions to old problems. And we’re expected to do all of that while staying calm, cool, and collected.
For many of us, maintaining a professional demeanor in the face of daily workplace stress can feel like its own full-time job. It’s called “emotional labor.” This is where we actively manage our feelings (and the expression of those feelings) to have professionally appropriate interactions with customers, clients, co-workers, and higher-ups.